Air & Sea Freight 

Customs Broker Brisbane

At Powerhouse International QLD, we provide customs broker services for importers, exporters, businesses, and individuals moving goods through Australian borders.

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Our clients stay with us for an average of 12 years and several have been with us for over 30 years
We aim to respond to all general domestic and international quote requests within one hour.
For shipments arriving in Australia, we can arrange for our staff to be present at the arrival port or airport to ensure any potential issues are resolved swiftly

Our Client Testimonials

We’re proud to build long-lasting relationships
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Maria Blaine profile picture
Maria Blaine
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Outstanding Customer Service in every way possible. After 2 days of calling around multiple import Brokers in Brisbane, all whom declined to help me with a personal import Powerhouse International came to my rescue. All the women in this Team are Professional, Patient, Postive and know exactly how International importing into Brisbane works. If you are a first time importer like I was with only google knowledge I highly recommend Powerhouse International. This Team IS the A Team and will broker you much better cargo deals than if you just the sellers in China deal with cargo boat owner (I learnt the hard way). Powerhouse International Team took out the stress of a highly stressful situation 1st timer situation I was in. I'll only ever go through them from now on. Even trying to arrange pickup from Port of Brisbane this Team of Amazing Women at Powerhouse International came to my rescue when the people I had organised cancelled on me an hr b4 hand. They arranged everything and are worth every penny. They just take the stress out of Importing. Wish I could Hug them all. Thank you ever so much for your Kindness, Understanding and Patience with me, my questions and my panicking as a Newbie totally inexperienced Importer Ladies. You are all Angels.
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Lola Boyle profile picture
Lola Boyle
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I recently contacted Powerhouse QLD to assist me with advice on Consolidations from China. Adele took the time to discuss the process and document, reporting & cost implications with me. A simple phone call saved me time and money, that as a start up I don't have alot of. I now feel confident when talking to suppliers and know what questions to ask and have learnt a little bit of the freight language along the way.. Thank you Powerhouse Team. I'll be back in touch very soon !! *****
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aleeyah b profile picture
aleeyah b
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I’ve been using Brisbane Powerhouse Queensland International Freight Forwarders for years, and I can honestly say they feel more like family than a business. The team is incredibly kind, caring, and always willing to help no matter the situation.
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Jessica Simpson profile picture
Jessica Simpson
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I honestly cannot recommend Brisbane Powerhouse Queensland International Freight Forwarders enough. Their customer service is outstanding, their prices are extremely competitive, and every interaction I’ve had with the team has been professional, helpful, and genuinely compassionate. They go above and beyond to assist their customers, taking the time to answer questions, provide updates, and make the entire freight process stress-free. It’s rare to find a company that combines affordability with such a high level of care and attention to detail. Reading some of the negative reviews, it honestly seems unfair because my experience has been the complete opposite. The staff have always treated me with kindness, respect, and patience, even when I needed extra assistance. If you’re looking for a freight forwarding company that offers excellent value, reliable service, and a team that truly cares about its customers, Brisbane Powerhouse Queensland International Freight Forwarders is the company to work with. I will definitely continue using their services and recommending them to others.
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David Walker profile picture
David Walker
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FIVE STARS! My business recently needed the help of an Aussie-based freight-forwarder for a 20 kilogram job from overseas into Australia. First I reached out to a major global brand, lots of shuffling meant they took 2 week to decide they weren’t interested in handling a shipment as small as mine. Thankfully, the Rep referred to Adele at Powerhouse International near Brisbane Airport - and the difference was immediate. Adele responded within moments, had a can-do approach and got straight to work. When the dispatch stalled due to supplier inaction, and then delivery stalled midway due to complicated carrier processes, Adele handled it with experience and authority and persistence. I’m extremely grateful for Adele's professionalism and dedication. For anyone needing reliable freight forwarding, I am pleased to completely recommend Adele and Powerhouse International - and I would gladly call on their services again. Thank-you.
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Scott profile picture
Scott
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The team did a fantastic job clearing goods through customs in the fastest possible time.
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Harmony Barnes profile picture
Harmony Barnes
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The service at Powerhouse is second to none. As a small business owner, I always feel valued , my queries, no matter how basic, are answered with genuine care and professionalism. The team’s wealth of knowledge, guided by strong leadership, truly stands out. Always happy to help, they consistently go above and beyond to get the job done. I highly recommend the. If you want to work with real people who care deeply and are passionate about what they do.
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Leanne Part profile picture
Leanne Part
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Great service and easy to contact. Cannot recommend highly enough.
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Stephanie Part profile picture
Stephanie Part
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We have been using Powerhouse to handle all our international shipping and they have been fantastic. Adele and all her crew are maxing.
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Customs Brokerage Services

  • Import customs clearance

  • Export customs clearance

  • Quarantine clearance

  • Tariff consultancy

  • Duty and GST guidance

  • Landed costings

  • Duty drawbacks and refunds

  • Delivery coordination after release

Import Customs Clearance

Imported cargo often needs customs clearance before it can move from Brisbane Airport, the Port of Brisbane, a depot, or a warehouse. 

Air Freight Customs Clearance Through Brisbane Airport

Air freight customs clearance in Brisbane is often used for urgent cargo, high value goods, fragile freight, spare parts, medical equipment, and commercially important shipments that cannot sit waiting for paperwork to catch up.

For Brisbane Airport customs clearance, we can review the air waybill, commercial invoice, packing list, cargo description, customs entry requirements, quarantine review where applicable, duty and GST assessment, and release coordination.

Sea Freight Customs Clearance Through the Port of Brisbane

Sea freight customs clearance in Brisbane is usually suited to larger, heavier, bulkier, planned, or containerised imports moving through the Port of Brisbane. This may include FCL, LCL, oversized goods, heavy machinery, boats, yachts, mining equipment, agricultural machinery, commercial imports, and project cargo.

For Port of Brisbane customs clearance, we can assist with the bill of lading, commercial invoice, packing list, packing declaration, container details, quarantine assessment, customs entry, port release, and local or interstate delivery after clearance.

Export Customs Clearance

Brisbane exporters need customs clearance before goods leave Australia.

At Powerhouse International QLD, we help prepare export documentation and coordinate the freight requirements needed to move commercial export cargo from Brisbane to international destinations. An export declaration provides required shipment and transaction details to the Australian Border Force before export, and a customs broker or agent can help complete the export entry and related clearance steps.

What Happens Before Your Cargo Is Cleared Through Customs

Step 1: Shipment Details Are Reviewed

We review the cargo type, origin country, supplier details, freight method, arrival point, delivery location, intended use, and any known permit or quarantine concerns.

Step 2: Documents Are Checked

We check the commercial invoice, packing list, bill of lading, air waybill, packing declaration, and Certificate of Origin where relevant.

Step 1: Shipment Details Are Reviewed

We review the cargo type, origin country, supplier details, freight method, arrival point, delivery location, intended use, and any known permit or quarantine concerns.

Step 2: Documents Are Checked

We check the commercial invoice, packing list, bill of lading, air waybill, packing declaration, and Certificate of Origin where relevant.

Step 3: Tariff Classification Is Confirmed

We review tariff classification because it can affect duty, GST, concessions, compliance requirements, and the way your goods are declared.

Step 4: Customs Value and Charges Are Reviewed

We assess goods value, freight, insurance, currency, duty, GST, and other applicable charges that may affect the clearance process.

Step 5: Permit and Quarantine Risks Are Identified

We check biosecurity conditions, regulated goods, treatment requirements, inspection risk, and import permit requirements before the shipment moves further.

Step 6: Customs Entries Are Prepared and Lodged

We prepare the import declaration or export declaration, attach supporting documentation, and manage broker lodgement where it applies to your shipment.

Step 7: Release and Delivery Are Coordinated

Once customs clearance is complete, we coordinate cargo release, airport, port, or depot collection, local delivery, interstate transport, or warehousing where required.

Powerhouse International team with imported vessels at the wharf

Customs Clearance Documents Your Shipment May Need

Customs clearance documents depend on the cargo, origin country, freight method, and Australian border requirements. For some shipments, basic commercial documents may be enough. Regulated goods may also need permits, treatment records, or biosecurity checks through BICON before they can enter Australia.

DocumentWhen It May Be NeededWhy It Matters
Commercial invoiceMost imports and exportsShows seller, buyer, goods, value, currency, and trade terms
Packing listMost commercial shipmentsConfirms quantity, weight, dimensions, packaging, and item details
Bill of ladingSea freight shipmentsConfirms shipment, carrier, vessel, consignee, and container details
Air waybillAir freight shipmentsConfirms air cargo movement and shipment reference details
Packing declarationMany sea freight importsHelps assess packaging and biosecurity risk
Certificate of OriginWhen origin affects duty treatment or trade agreement eligibilitySupports origin based duty assessment
Import permitFor regulated goods where requiredConfirms whether goods can legally enter Australia
Treatment certificateFor goods needing fumigation, cleaning, or other treatmentSupports biosecurity and quarantine requirements
Insurance certificateWhen freight insurance appliesSupports cargo risk and coverage documentation
Letter of authorityWhen appointing a brokerAllows the broker to act for the importer or exporter

Not sure which documents apply to your shipment? Send the invoice, packing list, transport document, cargo description, origin, and arrival details so Powerhouse can review what may be required.

Customs Broker Pros

  • Handles customs declarations, tariff classification, duty, GST, quarantine clearance, permits, and compliance
  • Helps reduce clearance delays caused by incorrect paperwork, wrong classification, or missing import requirements
  • Useful for regulated, high value, oversized, hazardous, or unfamiliar cargo
  • Supports cargo release from customs control

Customs Broker Pros

  • Usually does not arrange the full physical movement of goods unless freight services are also provided
  • May not handle cargo collection, carrier booking, warehousing, or final delivery as part of a standalone brokerage service

Freight Forwarder Pros

  • Arranges air freight, sea freight, road transport, rail transport, cargo collection, and carrier coordination
  • Useful when cargo needs to move across multiple locations, countries, ports, airports, or delivery points
  • Can coordinate warehousing, storage, insurance, and final delivery where required
  • Helps plan the freight route, timing, method, and carrier handover

Freight Forwarder Cons

  • May not provide customs declarations, tariff classification, duty, GST, or permit guidance unless licensed customs brokerage is included
  • Clearance issues can still delay delivery if customs requirements are not checked before the cargo arrives

At Powerhouse International QLD, we provide both customs brokerage and freight forwarding support. That means we can help with customs clearance, quarantine clearance, freight booking, air freight, sea freight, warehousing, local delivery, interstate transport, and cargo release through one coordinated process.

Customs Brokerage Support for Commercial, Complex, and High Value Cargo

Powerhouse International QLD is suited to shipments that need more than basic customs paperwork. Our customs brokerage support can assist with commercial cargo, complex cargo, high value cargo, regulated goods, and freight that needs careful planning before release.

Commercial Imports and Exports

We can assist with customs clearance for retail stock, wholesale goods, industrial parts, manufacturing inputs, business inventory, and commercial equipment moving into or out of Australia.

Machinery and Industrial Cargo

Our team can support clearance for machinery, mining equipment, agricultural machinery, heavy machinery, industrial equipment, plant and project cargo, oversized freight, and infrastructure related shipments.

High Value and Sensitive Cargo

We works with cargo where handling, documentation, insurance, and clearance accuracy matter. This can include medical equipment, MRI machines, aerospace parts, specialist technology, artwork, rare collectibles, boats, yachts, and valuable commercial goods.

Regulated and Specialist Goods

Some shipments need permit checks, biosecurity review, treatment certificates, or extra documentation before cargo release. We can assist with customs brokerage for hazardous materials, pharmaceuticals, prescription medicines, vaccines, over the counter products, clinical trial supplies, and other regulated goods.

FAQs

Get in touch today

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info@powerhouseqld.com.au
(+61) 7 3868 2468
Unit 5/50 French St, Eagle Farm 4009 Brisbane, Australia