International Services

Repatriation of Human Remains

We support families with international repatriation of human remains. Caring, respectful, and handled with dignity every step of the way.

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a casket being prepared for air transport
Our clients stay with us for an average of 12 years and several have been with us for over 30 years
We aim to respond to all general domestic and international quote requests within one hour.
For shipments arriving in Australia, we can arrange for our staff to be present at the arrival port or airport to ensure any potential issues are resolved swiftly

Our Client Testimonials

We’re proud to build long-lasting relationships
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Maria Blaine
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Outstanding Customer Service in every way possible. After 2 days of calling around multiple import Brokers in Brisbane, all whom declined to help me with a personal import Powerhouse International came to my rescue. All the women in this Team are Professional, Patient, Postive and know exactly how International importing into Brisbane works. If you are a first time importer like I was with only google knowledge I highly recommend Powerhouse International. This Team IS the A Team and will broker you much better cargo deals than if you just the sellers in China deal with cargo boat owner (I learnt the hard way). Powerhouse International Team took out the stress of a highly stressful situation 1st timer situation I was in. I'll only ever go through them from now on. Even trying to arrange pickup from Port of Brisbane this Team of Amazing Women at Powerhouse International came to my rescue when the people I had organised cancelled on me an hr b4 hand. They arranged everything and are worth every penny. They just take the stress out of Importing. Wish I could Hug them all. Thank you ever so much for your Kindness, Understanding and Patience with me, my questions and my panicking as a Newbie totally inexperienced Importer Ladies. You are all Angels.
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Lola Boyle
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I recently contacted Powerhouse QLD to assist me with advice on Consolidations from China. Adele took the time to discuss the process and document, reporting & cost implications with me. A simple phone call saved me time and money, that as a start up I don't have alot of. I now feel confident when talking to suppliers and know what questions to ask and have learnt a little bit of the freight language along the way.. Thank you Powerhouse Team. I'll be back in touch very soon !! *****
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aleeyah b
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I’ve been using Brisbane Powerhouse Queensland International Freight Forwarders for years, and I can honestly say they feel more like family than a business. The team is incredibly kind, caring, and always willing to help no matter the situation.
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Jessica Simpson
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I honestly cannot recommend Brisbane Powerhouse Queensland International Freight Forwarders enough. Their customer service is outstanding, their prices are extremely competitive, and every interaction I’ve had with the team has been professional, helpful, and genuinely compassionate. They go above and beyond to assist their customers, taking the time to answer questions, provide updates, and make the entire freight process stress-free. It’s rare to find a company that combines affordability with such a high level of care and attention to detail. Reading some of the negative reviews, it honestly seems unfair because my experience has been the complete opposite. The staff have always treated me with kindness, respect, and patience, even when I needed extra assistance. If you’re looking for a freight forwarding company that offers excellent value, reliable service, and a team that truly cares about its customers, Brisbane Powerhouse Queensland International Freight Forwarders is the company to work with. I will definitely continue using their services and recommending them to others.
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David Walker
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FIVE STARS! My business recently needed the help of an Aussie-based freight-forwarder for a 20 kilogram job from overseas into Australia. First I reached out to a major global brand, lots of shuffling meant they took 2 week to decide they weren’t interested in handling a shipment as small as mine. Thankfully, the Rep referred to Adele at Powerhouse International near Brisbane Airport - and the difference was immediate. Adele responded within moments, had a can-do approach and got straight to work. When the dispatch stalled due to supplier inaction, and then delivery stalled midway due to complicated carrier processes, Adele handled it with experience and authority and persistence. I’m extremely grateful for Adele's professionalism and dedication. For anyone needing reliable freight forwarding, I am pleased to completely recommend Adele and Powerhouse International - and I would gladly call on their services again. Thank-you.
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Scott
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The team did a fantastic job clearing goods through customs in the fastest possible time.
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Harmony Barnes
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The service at Powerhouse is second to none. As a small business owner, I always feel valued , my queries, no matter how basic, are answered with genuine care and professionalism. The team’s wealth of knowledge, guided by strong leadership, truly stands out. Always happy to help, they consistently go above and beyond to get the job done. I highly recommend the. If you want to work with real people who care deeply and are passionate about what they do.
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Leanne Part
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Great service and easy to contact. Cannot recommend highly enough.
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Stephanie Part
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We have been using Powerhouse to handle all our international shipping and they have been fantastic. Adele and all her crew are maxing.
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Repatriation of Human Remains

Bringing a loved one home after they’ve passed abroad is never easy. It's an incredibly difficult time, but you don’t have to go through it alone.

Beyond being a leading freight forwarder, Powerhouse International guides families through the repatriation of human remains, where every step is handled with care and respect. Close coordination with airlines and local authorities ensures everything is completed properly and without delay.

Whether it’s arranging flights, completing paperwork or meeting cultural and religious needs, let us take care of the details so you can focus on family. We manage repatriations between Australia and most other countries. With over 30 years of experience, our team provides steady support to ensure your loved one returns home with dignity. 

An Overview of Repatriation of a Body

Dealing with a loss is difficult enough, and bringing someone home from overseas adds extra challenges. There are strict rules, official documents, and airline procedures that must be followed. Our role is to guide families through this process, handling the practical details with care and respect so nothing is overlooked.

Here's a breakdown of the key steps involved in the repatriation of human remains, along with the support services available and the usual time frames to expect.

The Key Documents Needed

Not all paperwork is the same, and the requirements can change depending on the country. However, these are the most common documents needed for international repatriation:

  • Death Certificate: Issued by the local authority in the country where the person passed away.

  • Medical or Coroner’s Certificate: Confirms the cause of death and may be required for airline and customs approval.

  • Embalming Certificate (if applicable): Needed by many countries and airlines before remains can be flown.

  • Transit or Import Permits: Authorisation from governments to move the remains across borders.

  • Consular Documents: In some cases, the embassy or consulate must sign off on the arrangements.

How Human Remains Are Transported

Human remains are always transported by air. This is the only method accepted internationally, as it ensures safety, speed, and dignity. Airlines have strict rules for approved coffins or caskets, which must be sealed and prepared for flight.

The process usually involves:

  • Preparing the coffin or casket to airline standards.

  • Booking the flight and making the arrangements airlines require for the respectful transport of human remains. 

  • Coordinating with funeral directors. 

  • Our in-house customs brokers manage all the legal requirements at airports and borders, so the process is completed properly and without extra stress for you. 

a casket being carried

Estimated Durations for Repatriation of Human Remains

The time needed to bring a loved one home from overseas depends on where they passed away, the paperwork required, and available flights. Each country has its own rules, so the process can vary. Here’s a general guide:

Repatriation by Air:

Most locations worldwide: Around 7 to 10 days in straightforward cases. This allows time for medical certificates, permits, and consular documents to be issued, as well as flight bookings and clearance with our in-house customs brokers. In more complex situations (for example, if investigations are involved) the process may take longer.

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Cost of Repatriation of a Dead Body

The cost of bringing a loved one home can vary. It depends on the country of origin, airline charges, the paperwork required, and any extra services the family chooses. Here’s an outline of what to expect:

Air Transport:
This is the only option for international repatriation. Airlines set their fees based on the route, availability, and the size and weight of the coffin or casket. Longer distances and less frequent flights can make costs higher.

Other Costs to Keep in Mind:

  • Coffin or Casket Preparation: Must meet airline and international standards.

  • Transport to and from the Airport: Secure transfers are required at both ends.

  • Permits and Documents: Includes death certificates, consular papers, and transit or import permits.

  • Customs Clearance: Managed by our in-house customs brokers to avoid delays.

  • Consular or Embassy Fees: Some countries charge for issuing documents or approvals.

  • Insurance (optional): Some families choose extra cover for peace of mind.

Working with an experienced repatriation team ensures everything is handled properly, costs are clear, and there are no hidden fees. It means the focus can stay where it should be: on family and remembrance.

Explore our other services: 

 

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Case Studies

Complex Cargo

Coordinating all the international transport to a very remote location

The Challenge:

One of our clients had secured the contract to supply an immense Batching plant to the Kittila Gold mine located in Lapland (northern Finland). This region is very remote and situated close to the Arctic circle. As such there was only a very narrow window of 10 weeks when all the cargo could be delivered to site during the northern summer.

The componentry required had to be sourced from a number of locations throughout Asia and Europe and collectively there was over 4000m3.

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Complex Cargo

Transporting a large oversize piece of cargo that required from/to the water and barge delivery to site

The Challenge:

This consignee contacted Powerhouse to request our assistance for arranging all the technical shipping and Customs/Quarantine requirements involved to transport their pontoons from the factory in China to installation at the new City cat terminals on the Brisbane river.

With each pontoon measuring approximately 22.6ml x 9.05mw x 2.15 mh x 52 tonnes the shipping options were limited. In addition, as the goods had to be discharged to water (due to their size) and cleared through Customs and Quarantine, a specific import process had to be created.

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Complex Cargo

Requiring A Blend Of Services

The Challenge:

We were contacted by a client who made preparations to row a boat all the way from the USA to Australia. Their concern was that there was a very narrow weather window on when the row could be commenced and they could not afford the goods to be damaged in transit.

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Complex Cargo

Transporting A Commercial Aircraft by land and sea

The Challenge:

The Qantas Museum in Longreach purchased a large commercial aircraft (Lockheed Super Constellation) from the Philippines which had been residing in a grass paddock (beside the main airport runway) since 1986. This model of aircraft had been used extensively by Qantas on their long haul international flights and would be a vital component of the Qantas story at the museum. They contacted us initially as the plane was in no condition to fly and they required a specialist project logistics company to help them arrange the extraction, dismantling and transport to Australia.

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Complex Cargo

Transporting Inaccessible oversize Cargo

The Challenge:

The owner of a large Combined Harvester had successfully sold their machine to a sugar cane plantation in Fiji. Once this transaction had been completed they contacted a number of international forwarding specialists to get a quote on arranging all the transport requirements. Unfortunately, due to the challenges involved, they were unable to find anyone who was interested in assisting.

They contacted Powerhouse Queensland after a referral from one of the project carriers in our network. We began the process with an onsite meeting to view the goods and assess all possible transportation options. The first challenge was that the machine itself had been positioned at the rear of a large residential block for some years and due to property changes in the area had become inaccessible.

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Sea Freight

Strategizing For A Restricted Budget

The Challenge:

A cruise company in Airlie beach purchased 2 landing barges from Thailand which they planned to use for transporting tourists to remote coral cays and islands in the Whitsundays.
The transport costs they had received from other logistic companies exceeded their budget and they contacted Powerhouse Queensland to see if we could provide a more cost effective solution.

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    Why Choose Us?

    The Powerhouse Difference

    Streamline delivery to your destination with a fully integrated logistics service

    At Powerhouse International, we stand at the forefront of freight forwarding services in Brisbane and across the globe, with our expertise and dedication shining through in every aspect of our work. Boasting more than three decades of experience in international logistics and armed with cutting-edge IT technology, we deliver an unbeatable combination of competitive pricing and a wide array of transportation solutions.

    Allow our seasoned professionals to tailor the most economical and efficient transport strategies for your goods, whether you're shipping from Brisbane or to destinations far and wide.

    Get in touch today

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    info@powerhouseqld.com.au
    (+61) 7 3868 2468
    Unit 5/50 French St, Eagle Farm 4009 Brisbane, Australia